Faq
Faq
General
Q: What exactly does Covenant Concierge do?
A: Think of us as your helping hands. We take care of the little things that can sometimes feel like big things — errands, transportation, light housekeeping, companionship, and more. We’re not medical caregivers, but we’re here to make life easier, safer, and more enjoyable for your loved one.
Q: Do you handle medical care or personal hygiene?
A: No, we don’t provide medical or nursing care. What we do provide is non-medical support — things like running errands, helping with household tasks, offering rides, or just sitting down for a good chat. Our goal is to fill in the gaps and give peace of mind to families.
Q: Who can use your services?
A: Most of the families we serve are looking for support for their aging parents or grandparents. But we also help busy families, adults recovering from illness or surgery, or anyone who could use a reliable, caring hand.
Q: Can you take my mom to her doctor’s appointment?
A: Absolutely. We’ll pick her up, make sure she gets safely into the office, and even wait with her if that makes her more comfortable. We can also take her to church, the beauty shop, or just out for a ride if she’d like a change of scenery.
Q: Where do you provide services?
A: We’re based right here in Shelbyville, and we serve families throughout Bedford County. If you’re nearby and not sure if we cover your area, just give us a call — we’ll see what we can do.
Q: How much does it cost?
A: Our rates are straightforward:
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Hourly help starts at $22/hour
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Half-day (4 hours) starts at $85
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Full-day (8 hours) starts at $160
Transportation-only rates are available too, and we offer discounts if you book regular weekly or monthly visits.
Q: Do you offer prayer or spiritual support?
A: Yes, if it’s something your loved one would like. Some families appreciate us praying together or sharing encouraging words. Others prefer us to keep it light and just focus on companionship and tasks. We always respect your wishes.
Q: Can I trust who’s coming into my home?
A: That’s one of the most important questions, and we take it seriously. We’re a small, family-based service, and everyone on our team is background-checked and chosen because of their integrity, reliability, and genuine heart for people.
Q: Do I have to book you every week, or can it just be once in a while?
A: You can use us however you need us. Some families schedule us once a week, some once a month, and others just call when they need a little extra help. We’re flexible.
Q: How do I get started?
A: The first step is easy — just call us at (931) 225-8000 or email us at info@CovenantConcierge.com. We’ll talk through what you need, create a plan that fits, and go from there. No stress, no obligation.